Privacy Policy

1. Introduction

Welcome to ConvoGrid.

At ConvoGrid, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our platform (“ConvoGrid“). By using the Platform, you agree to the terms of this Privacy Policy.

Before using the Service or submitting any Personal Information to us, please review this Privacy Policy carefully and contact us if you have any questions. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Service.

2. Information We Collect

We collect information to provide better services to all our users. Here’s a summary of the types of information we collect:

2.1 Information You Provide

When you interact with our chatbots, you may provide us with personal information, including:

  • Name
  • Email address
  • Phone number
  • Other optional information (e.g., physical address, demographic information, interests, and preferences)

We request only your name, email address, and phone number. Any additional information you provide is optional and used to enhance your experience.

2.2 Chatbot Interaction Data

Our chatbot platform collects and stores interaction data, such as chat logs, queries, and responses. This data helps us improve chatbot performance and functionality, personalize user interactions, and provide more accurate responses. We treat this data with the utmost confidentiality and do not disclose it to third parties unless required by law.

2.3 Device and Usage Information

We collect device and usage information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system

This information helps us ensure the efficient operation of our services, troubleshoot technical issues, and analyze user trends. We handle this information with strict confidentiality and do not share it with third parties unless required by law.

3. How We Use Your Information

We use your information to provide, maintain, and improve our services. Here are some specific ways we use your information:

3.1 To Provide Services

We use your information to:

  • Facilitate your engagement with our services
  • Personalize content and recommendations
  • Provide the information, products, and services you request
  • Enhance our services and AI chat algorithms
  • Communicate with you regarding your use of the services and any policy changes

3.2 Analytics

We use data for analytics to understand user interactions and improve our services. This may involve aggregating and anonymizing data to assess service effectiveness, enhance features, and share general user statistics with potential business collaborators.

3.3 Communication

We use your information to communicate with you, including responding to inquiries, providing service updates, newsletters, and notifications. You can manage your communication preferences through your account settings.

4. Sharing Your Information

We understand the importance of safeguarding your personal information. Here are situations in which we may share your information:

4.1 Service Providers

We may share your information with trusted third-party service providers to assist in delivering and maintaining our platform. These providers are obligated to maintain the confidentiality and security of your data.

4.2 Legal Compliance

We may disclose your information when required by law, such as in response to a court order or other legal processes, or to protect our rights, privacy, safety, or property.

4.3 Business Partners

We may share aggregated and anonymized information with business partners for marketing and research purposes. This information does not identify you personally.

4.4 Change of Ownership

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, which will follow this Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies store your Device Identifier, helping us understand how you use our services and recognize you on future visits. You can disable cookies through your browser preferences, but this may affect the performance of certain features.

6. Data Security

We take the security of your personal information seriously and have implemented the following measures:

6.1 Encryption

We use AES-256 encryption to secure data transmission between your device and our servers.

6.2 Access Controls

Access to your personal information is restricted to authorized personnel who need it to perform their duties.

6.3 Secure Storage

Your data is stored on secure servers with robust firewall and intrusion detection systems.

6.4 Regular Audits and Testing

We conduct regular security audits and vulnerability assessments to address potential security risks.

6.5 User Authentication

We use strong user authentication mechanisms, including password policies and multi-factor authentication options where applicable.

6.6 Incident Response

We have protocols for promptly addressing data breaches or security incidents. We will notify you and relevant authorities as required by law.

7. Your Choices

You can control and manage your personal information through your account settings. Contact us to exercise your rights under applicable data protection laws.

8. Protection of Your Intellectual Property

We provide measures to allow you to control the use of your content by others on our platform. You can block other users from using your content in conversations.

9. Termination and Deletion of Collected Content

Upon terminating your involvement with ConvoGrid, you can request the deletion of all content and data you have shared. This deletion is irreversible and will be processed within 30 days, with some residual copies potentially remaining in backup systems temporarily.

10. Children’s Privacy

Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Accuracy of Information and Disclaimer

ConvoGrid strives for accuracy but does not guarantee the completeness or timeliness of information provided. Users should verify critical information independently. We disclaim liability for inaccuracies and omissions.

12. Data Use Limitation After Termination

After terminating your relationship with ConvoGrid, we will cease using your personal data for the purposes it was collected. We may retain data for legal compliance, dispute resolution, and enforcing agreements.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be communicated directly to users.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [email protected].

By using the Platform, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Platform.